Refund Policy
Last updated: 13 May 2026.
The short version
OnMeet is a subscription service billed monthly. All sales are final and we do not issue refunds for monthly plan charges. You can cancel any time from Settings → Billing; cancellation keeps your access (and remaining credits) until the end of the current billing period, after which the subscription stops renewing. No partial refunds for unused credits.
Why no refunds
We pay third-party AI inference + infrastructure costs the moment you start meeting. Once a subscription period is active, those costs are committed regardless of whether you use every credit. Pricing is set with that in mind — the margin is thin enough that issuing refunds case-by-case is not commercially viable at our stage.
What you can do instead
- Cancel any time. Settings → Billing → “Cancel plan”. Your subscription will not renew next month; you keep using the service through the end of the current period.
- Downgrade. Cancel the current plan and subscribe to a cheaper tier at the next renewal cycle.
- Try the free tier first. Free accounts get 3 short meetings per month with no card on file. That's the recommended way to see if OnMeet fits your workflow before paying.
EU statutory withdrawal right (digital services)
EU + EEA consumers have a statutory 14-day right of withdrawal for distance-purchased services under Directive 2011/83/EU. By starting your first meeting (or otherwise consuming credits before the 14-day window expires) you expressly waive this withdrawal right per Article 16(m) of the same Directive, because the digital service has been delivered and partially consumed.
If you sign up but have not consumed any credits within the 14-day window, you may email support@onmeet.io from your account email and we'll refund the subscription you haven't used. Include your Paddle transaction ID (visible at Settings → Transactions).
Exceptional cases
We'll evaluate refund requests case-by-case, at our sole discretion, in the following narrow situations:
- Duplicate billing caused by a Paddle / OnMeet failure.
- Fraudulent charge (e.g. your card was used without authorisation; file a chargeback through your bank too).
- A documented OnMeet outage exceeding 24 cumulative hours in a single billing period.
Outside these, refund requests will be politely declined. We try to be transparent on day one rather than generous after the fact.
How to cancel
- Sign in to onmeet.io.
- Go to Settings → Billing.
- Click Cancel plan. Confirm the dialog.
- You'll keep access until period_end — the date is shown on the same card.
How to request a refund (the rare cases above)
- Email support@onmeet.io from the email address on your OnMeet account.
- Include your Paddle transaction ID (Settings → Transactions) and which exceptional case applies.
- We aim to respond within 5 business days. Approved refunds are issued by Paddle to the original payment method within 5 to 10 business days.
Chargebacks
Please contact us first — we resolve almost every billing problem in one email. Filing a chargeback without contacting us is grounds for immediate account termination and can damage your standing with Paddle.